Homeowners Testimonials | Corolla NC Beach Rentals

 

Don & Donna Thompson, Previous Owner of Friday Harbor (#509)

“We also wanted to let you know how much we’ve appreciated you, Eddie, and everyone at Corolla Classic Vacations. You have been an absolutely amazing group to work with. We’ve always felt personally cared about, fairly treated, and very welcome every time we stopped in at the office. We will definitely recommend you to the new owners.”

 

Jennifer Hahn, Previous Owner of Soundabout (#311)

“Thank you so much, Nancy, for your care over the many years of our home.  We couldn’t have done it without you guys always keeping it in good shape!  We will miss it, but whenever we want to come to beautiful Corolla, we can come and take advantage of the many rental homes that you guys manage, and know that there is a nice family who now has ownership of Soundabout.”

Bruce Baschuk, Owner of Ambrosia (PI 221)

“…From the people who clean the home to those who rent it and those who maintain it I am always impressed with the personal service and professionalism of the staff. They continue to exceed my expectations and I think we are reasonable but demanding clients.

I make it a point to stop by when we are there to stay in touch with Denise, Eddie, Pam and their staff to thank them for all they do. I would consider them to be friends as well as our real estate professionals.

They treat our home as if it was theirs and I would highly recommend them to any homeowner who wants and needs a high quality of service delivered by people who are in touch with their clients.”

Ellen and Tom Daniels, Owners of Scenes of Santorini (PI 259)

“…The fact that your management company is small means that we receive personalized, knowledgeable care from the same people, year after year. That consistency is appreciated! As out-of-town owners, we rely on you and your people to keep our house well cared for and you have never let us down.

Thank you for all your hard work! We look forward to another rewarding rental season.”

Beth Reisig, Owner of Absolute Paradise (PI 216) and Absolute Delight (PI 186)

“We have been with Corolla Classic Vacations for 9 years, and as owners of a large oceanfront home on the OBX, our main priority is ensuring that our home is white-glove clean and welcoming when our renters arrive for their vacation week. We could not conceive of maintaining the integrity of our beach home without the quality service that CCV’s management team consistently provides to our renters and to us, as owners. CCV is committed to making certain that every  home they manage is maintained to the highest standards possible. We truly have peace-of-mind knowing that CCV delivers first-class service to our renters with a warm and friendly smile. If our renters need any assistance, CCV is only a phone call away to answer any questions or to promptly respond to an unexpected maintenance need. When Pam Handlan, Director of Housekeeping, inspects our home, her attention to detail leaves me confident that my renters are walking into an impeccably clean and inviting home. The behind the scenes efforts of the CCV staff assure us, as owners, that when our renters put the key in the door, they are truly embarking on a vacation in “Absolute Paradise!”.

Brenda Giragosian, Owner of G’Ocean Breeze (PI 127)

“We chose Corolla Classic Vacations based on past experience with management, recommendations from other owners and the straightforward fee schedule. We wanted a company with enough presence to be a force in the rental market, but not so large that the staff could not know all of the homes and owners. For the 2009 rental season, grim economy and all, our gross rentals were slightly higher than CCV projected and our “cash distribution to owners” was 20% higher that it was in 2008 under a different company. Additionally, when we returned to our house after the rental season, it looked fantastic!

Our property is our home, not merely an investment. As new homeowners, we received fabulous support and advice from housekeeping, maintenance, pool service staff and the office staff. Their extensive network of service providers on the OBX was invaluable. The staff members at CCV view us as business partners. More importantly, they treat us like neighbors!”

Nancy Dannels, Owner of Shell Seeker (801)

“We have had our Corolla Light home in rental programs since 1994, and have been offering our home through Corolla Classic Vacations (CCV) since 2004. In this 16-year period we have learned much about what to look for in a rental manager, and think that CCV is the pre-eminent vacation home management firm on the Outer Banks. We are particularly impressed with the following aspects of CCV’s support.

1. 

   Shell Seeker (801)

   Quality and consistency of housekeeping services – Renters expect to find a clean house at check-in. This is the number one renter complaint, and the Achilles heel of most rental companies. The CCV housekeeping staff is the best we have experienced, constantly garnering positive comments from our guests.

2. Capable and responsive maintenance staff. In a rental environment, things break. Maintenance issues must be handled promptly and courteously, and the CCV maintenance staff delivers. The staff is qualified to repair most problems. In those instances of issues beyond the scope of their expertise, they call upon a large roster of outside vendors to make repairs with minimum disruption to the renter.
3. Customer-oriented staff – First impressions are important. The CCV front-office staff is very renter-oriented. They are pleasant to interact with during the reservation process, and this continues through check-in, fielding questions during the rental stay, and at check-out. Low staff turnover means they are knowledgeable about our home, which helps them intelligently field questions from potential renters. The back-office staff is very owner-oriented, and we have always gotten prompt and knowledgeable response to any housekeeping, maintenance, reservations, or accounting issue.
4. No nickel and dime mentality – Nothing spoils the ownership experience more than receiving a monthly statement laden with additional costs. Extra charges are to be expected, but CCV does not impose add-on costs at the drop of a hat. Their in-house maintenance charges are always reasonable and well-supported, and questions are resolved quickly. With CCV’s new owner web site, we also have constant visibility into any extra charges.
5. Innovative and committee leadership – Senior leaders set the tone for the entire enterprise. Denise and Eddie have been responsible for conceiving many of the innovative practices now used by all Outer Banks rental organizations. They have demonstrated an ability to respond to evolving challenges with new, clever approaches. Their hands-on, customer-oriented management style and careful balancing of owner and renter interests sets the tone for the entire CCV organization.”