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Information about COVID-19

As the coronavirus continues to disrupt travel and daily life across the United States and the world, we are making public our efforts to protect our staff, our guests, and our Outer Banks community. We are so grateful to be able to welcome our guests back to Corolla, but it is important for all to understand that your Outer Banks vacation will be a little different this year. We appreciate you helping in our efforts to keep our community and our guests safe. 

We’re open every day from 9 a.m. to 5 p.m.

 

IMPORTANT ARRIVAL INFORMATION

 

As our visitors prepare for vacation, it is important to remember that the coronavirus is not over. There are still state restrictions in effect to protect everyone’s safety, which may be different from the way you have vacationed on the Outer Banks in the past. 

  • Masks are REQUIRED in public spaces (indoors and outdoors) throughout the state of North Carolina where social distancing is difficult. 

  • Social distancing guidelines are still in place for staff and visitors.

  • Public gatherings are limited in size, including groups gathering on the beach. Consult the latest regulations for details.

  • Many restaurants continue to offer take-out or delivery service only.

  • Businesses, including grocery stores, have limits on the number of people allowed in the store at any given time based on square footage.

  • Personal care and grooming businesses and entertainment businesses without retail or dining are opened based on state regulations, which are not determined or controlled by our local government.

  • Remember that the CDC recommends not to travel if you are sick or were recently exposed (within 14 days) to COVID-19. 

Read North Carolina COVID-19 resources >

We recommend bringing personal protective equipment, such as masks, with you—local supplies are limited. 

 

TRAVEL RESTRICTIONS AND TRAVEL BANS

If you need to cancel because your primary residence is under a travel ban or has a quarantine imposed after travel to North Carolina, our standard cancellation policy applies.

Send your cancellation notice to corollainfo@vacasa.com as soon as possible

We recognize that this is an unusual situation, so the $150 cancellation fee will be waived if you cite that your cancellation is due to a travel ban or quarantine.  

Consult North Carolina’s travel restrictions for the latest information >

 

CLEANING PROCEDURES & SAFETY

We take the cleaning and care of our homes extremely seriously. Corolla Classic Vacations' homes are professionally cleaned between each guest according to CDC guidelines, and our housekeepers use EPA-approved products and chemicals that are documented to kill the COVID-19 virus. In addition to our standard cleaning guidelines, we sanitize high-touch surfaces throughout the property, including:

  • Door knobs/handles

  • Light switches

  • Railings

  • Electronics (phones, remote controls, touch pads, elevator buttons)

  • Kitchen appliance knobs/handles

  • Indoor recreational equipment

Read more about our housekeeping program >

 

LINENS

Please be assured that any sheets and comforters on the beds in your vacation rental have been properly laundered. If comforters have been removed for laundering, blankets will be provided in the closets of each bedroom. All towels in your vacation home have also been properly sanitized prior to delivery. Note that linens may be displayed differently than in years past.

If you prefer not to use the provided linens, we encourage you to travel with your personal bedding for an added layer of peace of mind. You also have the option to launder any of the provided linens, using the home’s washer and dryer.

 

MAINTENANCE

If you happen to have a maintenance request during your stay, please note that our team is responding according to the level of urgency. Any staff member who needs to visit your home will be wearing a mask. We request that they be given a minimum of 6 feet of space and that as few guests as possible be present in the home during their visit. Anyone present should wear a mask as well. 

 

STANDARD CANCELLATION POLICY

Should you need to cancel your reservation, please notify us in writing as soon as possible by emailing corollainfo@vacasa.com. You should also contact your travel insurance company, if applicable, to file a claim. Your property will be placed back on the rental market; if your cancelled week rebooks, all monies (less a cancellation fee of $150 plus tax and the travel insurance premium, if applicable) will be returned.

 

LIMITED OFFICE ACCESS

The Corolla Classic Vacations office remains open and staffed. Our office hours are 9 a.m. to 5 p.m. daily.

We ask that all guests, homeowners, and vendors restrict visits to our office unless it is absolutely necessary. If your question or concern can be addressed over the phone, please contact us at 866-453-9660.

 

SOCIAL DISTANCING

The geography and landscape of the Outer Banks allows for plenty of social distancing and spreading out. We encourage guests visiting our community to enjoy their stay and visit local establishments while still observing recommendations put in place by the CDC.

 

IF YOU ARE SICK, STAY HOME

It is critical that anyone who is ill or who may have been exposed to COVID-19 does not visit the Outer Banks. Our area has limited medical facilities and cannot accommodate an outbreak or influx of illness. We sincerely appreciate you observing this request to help protect our community.

Additional resources:

CDC

WHO 

Our Rental Policies

Vacasa COVID-19 updates